Frequently Asked Questions
Find answers to common questions about our products, shipping, and more.
Shipping & Delivery
We offer flat rate shipping in Canada. Orders within British Columbia have a flat rate of $15. Orders from all other provinces have a flat rate of $20.
Canada Post Expedited Parcel usually takes about three business days, not guaranteed.
Unfortunately, we do not ship outside of Canada.
Yes. Free farm pickup is offered at checkout. We are at 3880 Telegraph Road, Cobble Hill, BC on Vancouver Island.
All orders ship with Canada Post Expedited Parcel.
Product Information
Yes! All our products are made in-house at our farm on Vancouver Island. We are also proud members of Island Good and Buy BC.
Meals come in up to 3 sizes: Single Plus Portion, Double Portion, and Family Pack. Each product page lists the portion weight and calories for every size.
Yes we do! You can filter through all our products in our shop for our gluten free offerings.
Yes. Browse the Vegan and Vegetarian collections in the shop, or look for the dietary badges on each product.
Every product page lists the full ingredient list and a Contains line naming the allergens in that meal.
Between 250 and 1260 calories per pouch, depending on the meal and size. Each product page shows the calories for every size.
Yes. Retailers across British Columbia, Alberta, and Yukon carry our meals, including MEC and Valhalla Pure Outfitters. See the Find Us page for the full list.
Preparation & Storage
Open the pouch, remove the oxygen absorber, add the amount of boiling water listed on the package, stir, reseal, and wait 10 to 15 minutes. Eat straight from the pouch or from a bowl.
The exact amount is printed on each package, typically 1.5 to 2 cups of boiling water.
Meals keep for 3 years in a cool, dry place in regular packaging. Once opened, consume within a few days.
No. Unopened pouches store in any cool, dry place, with no fridge or freezer needed.
Orders, Returns & Refunds
Contact us at info@westcoastkitchen.ca within 7 days of delivery with photos of the issue and we will work with you to resolve it.
We cannot accept returns of opened food products for health and safety reasons. For damaged or incorrect orders, contact us within 7 days of delivery.
Approved refunds are processed by Stripe back to your original payment method within 5 to 10 business days.
No. You can check out as a guest. Creating an account lets you view your order history.
Custom Orders & Wholesale
No worries! Please reach out to us directly at info@westcoastkitchen.ca and we'll be happy to create a bundle that best suits your needs.
We would love to partner with you. Contact info@westcoastkitchen.ca or call (250) 217-9899 to learn about wholesale.